Content
Accommodation establishments / types of lodging
Types of hotels and hotel facilities
Guest rooms
Front desk staff and responsibilities
Concierge
Taking reservations
Welcoming guet and check-in
Dealing with special request
Dealing with complaints
Guest satisfaction
Check-out
SERVICE MODULES FOR E-LEARNING PORTAL AND THE MOBILE APPLICATION
Hotel Facilities
Service staff and responsibilities
Taking restaurant reservations on the phone
Welcoming guest to the restaurant
Taking orders
Explaning dishes in the menu
Dealing with complaints
Types of service
Drink of service
Room Service
Breakfast Service
Receiving Payments and Saying goodbye